For the China post office and custom restrict from September,there were some packages returned back from the post office.Because of the China post office slow work efficiency,it cost 5-10business days to notice us the package returned back,and after receive the notice,it cost more than 3-10business days to send back to our hand.It make the deep puzzle and inconvenience for our customers and us.
About how to deal with the returned back packages problem
For the returned back packages,we will resend it again by swiss air mail.it transfer transport on singapore.We had checked the swiss air mail is OK to dispatch the packages.After we resend the packages,we will refresh the new tracking number by e mail.
swiss air mail the web for check as below：http://www.swisspost.ch/
If you need to cancel the order which was returned back.please kindly contact with our server,so we will refund the money to you.thanks